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They say that knowledge is power, and for medical supply companies, the cliché happens to be true. Expertise is what separates the exceptional suppliers from the lesser ones. In order to provide great care, the team members must be experts on the products that patients need. A deep understanding of the purpose of each product, their uses, and the situations in which they are needed is absolutely essential to making sure that patients receive items that will help them the most.

Insurance paperwork has always been a double-edged sword for healthcare providers and medical supply companies to wield. It helps patients use their benefits to afford medical supplies, but makes the process slow and difficult.

At Home Care Delivered, we believe that customer satisfaction is the measure of our success. That’s why we distribute a survey each year; we want to make sure we’re living up to our high standards of service. And for 2017, we can proudly say we’ve accomplished a new industry landmark. In the category of their overall experience, our customers reported a 98% satisfaction rate. This is an unprecedented result for a medical supply company. As a whole, the industry struggles with customer happiness, with only 74% of patients reporting satisfaction with their medical supplier.