Richmond, VA (December 2020) Home Care Delivered, Inc. (HCD) a leading direct-to-consumer provider of insurance covered medical supplies is pleased to announce that Catherine Quinn has joined the company’s Leadership Team as the Vice President of Product & Program Management.

Catherine Quinn comes to HCD with more than 20 years of experience leading companies operating in the healthcare industry through large-scale program management implementations that transform the company’s processes, identify improvements, and optimize the talent and technology already present in the organization. As a Lean Six Sigma Master Black Belt, she will empower operational teams to meet and exceed their objectives and her experience analyzing data and evaluating trends will ensure a proactive approach to identifing improvement opportunities and solutions associated with potential operational performance, market challenges, and risks.

Catherine’s first priorities will be reeingeering the Diabetes Care Management product line and implementation of a large-scale CRM system that will streamline the company’s processes, define workflows, and help each team member do their job more efficiently. Over the long-term, she will look at HCD’s business from end to end, defining all the steps in the workflow from the first interaction with a customer to final order payment. “Together, HCD teams will identify each step in the process where technology can be applied to streamline and simplify tasks while still keeping the personal touch our customers expect,” said Catherine. “When we work together and everyone has input on how to improve the process, we make things easier, efficient, and more effective for everyone. We want to ensure every customer and team member at HCD has the best possible experience.”

Catherine formerly served six years in the United States Marine Corps, attended Triton College of Business, Villanova University and holds multiple industry certifications including Master Black Belt, CPM, FEMA Emergency Management, DiSC Leadership, and Maxwell Leadership Facilitator. She also is a member of The American Society for Quality and the National Association of Female Executives.