Notice of Non-Discrimination
Accessability to Interpreter Services
NOTICE OF NON-DISCRIMINATION
Home Care Delivered, Inc. (“HCD”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HCD does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
HCD provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
HCD provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact a customer service representative at (800) 565-5644.
If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Home Care Delivered, Inc.
Attn: Chief Compliance Officer
11013 West Broad Street
4th Floor
Glen Allen, Virginia 23060
or Email: HCDCompliance@hcd.com.
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, a customer service representative is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by phone (1-800-368-1019, 800-537-7697 (TDD)) or mail at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.
ACCESSIBILITY TO INTERPRETER SERVICES
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingü ística. Llame al 1-800-565-5644
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-565-5644
Kreyòl Ayisyen (French Creole): ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-565-5644
Arabic: ) .ناجملاب كل رفاوتت ةیوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ : ةظوحلم –5644-565-800-1 مق
مقرب لصتا
French: ATTENTION: Si vous parlez Français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-800-565-5644
Urdu: ںیہ بایتسد ںیم تفم تامدخ یک ددم یک نابز وک پآ وت ،ںیہ ےتلوب ودرا پآ رگا :رادربخ
Farsi (Persian): دیریگب سامت . مھارف امش یارب ناگیار تروصب ینابز تلایھست ،دینک یم وگتفگ یسراف نابز ھب رگا: ھجوت
1-800-565-5644: اگر قبلا عضو شده ايد، لطفا با شماره قيد شده روی پشت کارت اب. دشاب یم
شناسايی عضويت خود تماس بگيريد.