Getting Supplies With HCD: How Our Process Works
This post was reviewed by our Director of Clinical Excellence and Oversight.
Ready to experience a faster, simpler, and more reliable way to get medical supplies with your insurance benefits? You’re in the right place.
At HCD, getting monthly supply orders is as easy as a 10-minute call. We’ve simplified the process by handling the paperwork, insurance, and delivery for you. Here’s a step-by-step look at what to expect:
Step 1: We Collect Your Basic Information
The first thing we do is collect a little information from you. This can be done online or in a 10-minute call, we’ll ask you a few questions we need to complete your order.
Here’s the information we need and why:
- Personal Information – Your name, email, phone number, and address. We need this to send you supplies.
- Condition Details – Symptoms related to the condition. This allows us to select the right product for you.
- Doctor Information – Your doctor’s name and phone number. We use this to collect the required paperwork.
- Insurance Information – Plan type and member/policy ID. We need this to verify your coverage.
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You typically only have to provide this information once. We won’t need to ask for this again unless something changes, like your condition or insurance plan.
Step 2: We Verify Your Insurance
Once we have your information, our team begins verifying your insurance.
We do this to confirm three things:
- The insurance is valid and active.
- The supplies you need are covered by your plan.
- The paperwork we need is correct and meets your plan’s requirements.
We get this done very quickly, usually within 24 hours. If there’s an issue, we’ll work with your insurance plan to resolve it.
“The staff are very helpful
They make sure you understand their services, and also confirm and bill your insurance. They do all the work for you, and your supplies arrive quickly.”
– Carla
Step 3: We Collect The Paperwork
The third step is collecting the required paperwork from your doctor. This is usually the longest step in the process. Here are some reasons why:
- The doctor may experience a delay while completing it
- The doctor needs to see you before they can fill out the paperwork
- An error requires the paperwork to be redone
How To Get Paperwork Faster
- Visit your doctor before you sign up for supplies
- Call your doctor and tell them to expect paperwork
- Call and remind your doctor to fill out the paperwork
“Excellent service and very responsive
They contact my doctor directly whenever we need a new Rx. We get a monthly email reminder that our supplies are available.”
– Amanda
Step 4: We Ship Your Order
Once the paperwork has been returned correctly, it’s time to ship your order. We’ll notify you by email and/or text that your order has shipped. In most cases, deliveries arrive within 2 business days. That’s it! Your monthly deliveries are now set up.
You don’t need to go through this process for every monthly order. Reordering supplies is very simple and takes about 2 minutes or less each month.
“Convenient and Trustworthy
My son’s deliveries always ship on time and arrive quickly. I have never had a problem. They even call to be sure he has everything he needs. The service is great.”
– Diane
How To Reorder Supplies
Reordering supplies is even simpler than the sign-up process. All we need is a quick verification each month of a few key details.
Here’s how it works:
- We’ll contact you via phone, text, and/or email 10 days before your next order.
- You’ll answer a few quick questions (for insurance purposes).
- Once complete, we’ll release your order for future delivery.
You can also reorder supplies online. Just log into your HCD account when you receive our notification. If you don’t have an HCD account, call us to create one.
Note: Some conditions and supplies may be ineligible for online ordering.
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Disclaimer:
Unless otherwise noted, the recommendations in this document were obtained from the sources indicated. Be advised that information contained herein is intended to serve as a useful reference for informational purposes only. HCD cannot be held responsible for the continued accuracy of or for any errors or omissions in the information. All trademarks and registered trademarks are the property of their respective owners.